Customer enquiries
Sort incoming messages, draft replies and route urgent ones to the right person.
AI agents · Automation
Agentic AI for Businesses: AI Agents & Workflow Automation Workshop
Discover how AI agents can support real business workflows, cut repetitive work and help teams run more efficiently.
Why it’s unmissableFind the repetitive work an AI agent can take over, and keep a person in charge of every decision that matters.
- Instructor
- Ney
- Format
- Public workshop or private team session
- Language
- English or Thai, confirmed per session
What is an AI agent?
An AI agent is software that works through a multi-step task toward a goal. It can look things up, use tools and pass work along. A chatbot answers one message at a time. An agent can draft a reply, check a record and hand over to a person for approval.
Agents are powerful and imperfect. This workshop covers the limits, risks and human checks just as seriously as the upside.
Who this workshop is for
- Owners who want to know where agents fit in their business
- Operations and admin teams buried in repetitive work
- Managers deciding what to automate first
What you’ll be able to do
- Explain the difference between an AI agent and a chatbot
- Map one of your own workflows step by step
- Pick the tasks that are safe and valuable to hand to an agent
- Design human approval points into an automated workflow
- Assess reliability, data security and cost before you build
Where it applies
Reporting and admin
Pull data from your tools, assemble routine reports and flag what changed.
Sales follow-up
Track leads, draft follow-ups and keep your records up to date, with a person approving what gets sent.
Proposed topics
Proposed topic overview. The final agenda is confirmed when each session is scheduled.
- What agentic AI is, and what it isn’t
- Agents vs conventional chatbots
- Mapping business workflows
- Finding practical automation opportunities
- Human oversight and approval
- Connecting tools and business processes
- Limitations, security and reliability
- Prioritising high-value use cases
Your instructor
Questions about this workshop
Do I need to know how to code?
No. The workshop focuses on understanding and designing agent workflows. Building complex integrations may later need technical help.
Will AI agents replace my staff?
The workshop is about taking repetitive steps off people’s plates and keeping humans in charge of decisions, quality and customer relationships.
Is it safe to give an agent access to business data?
It depends on the tool, the permissions and the checks you set. Security, data handling and human approval are covered as core topics.
Which tools are covered?
The focus is on concepts and workflow design that hold up as tools change. Specific tools shown in a session are confirmed when it’s scheduled.
Ready to book this workshop?
Send a booking request. We reply with dates, language and price. Nothing is confirmed until you agree.